AFTER HOURS MESSAGE
People calling outside your normal hours need to be treated with respect. Greet them properly and inform of the best time to call back.
If you have ever called a company after-hours and been left hanging on the phone as it rings and rings, you'll already know what a bad signal that can send to an existing customer or potentially new business.
It's as if you simply don't care!
The only thing that is as bad or possibly worse is having an After Hour's Message that sounds like "a last minute fix". That's usually one that has been hastily written and roughly recorded by some well-meaning amateur from front office!
Your After Hour's Message is an opportunity to further reinforce the image of your company as professional and customer-focussed. It lets you demonstrate that you are serious about doing business the right way.
Both new customers and established clients will appreciate the information included in the message and will be left with a favourable impression about your business.
You can further impress them by having your After Hours Message written by one of our copywriters, spoken by one of our male or female professional voice over artists and recorded in our digital quality recording studios.
You'll also find that having a fully professional After Hours Message costs much less than you imagine.
Today the telephone has developed into an essential communications tool. It makes sense to invest the time and effort into maximising the benefits available.
You should ensure your telephone always has a positive impact on your business.Remember callers should enjoy being one of your customers.
Here are some basic guidelines to help maximise your company's After Hours Message.You must first welcome the caller. This can be as simple as saying "thanks" for calling. Then mention the company's normal trading times. Your phone system may allow you to record a brief message from the caller. If you offer to return their call make sure you do it!
Get started on obtaining the right After Hours Message for your phone. To arrange a free, no obligation online quote, click here.
Sample After Hours Message: Thank you for calling (add company name here), but unfortunately you have called outside our normal operating hours and we are closed for the day. Our opening hours are (mention the hours of operation). Please call back during opening hours. Alternatively you can leave a brief message with your name and number and we will return your call when the office re-opens. Leave your message after the "beep". Thank you
Sample for Medical Services After Hours Message: Thank you for calling (add the name of Doctor or Medical Centre), however you have called outside our normal opening hours. If this call concerns a medical emergency please hang up now and dial 000 to request an ambulance. Otherwise please call back during our opening hours which are (list normal opening hours). If you wish to leave a brief message with your name and number we will return your call during normal opening hours. Please record your message after the tone.